Of all the problems that could possibly go on with a wedding, I was a little taken aback yesterday when a problem arose with my little trip. This trip was to go try on my wedding dress. It finally came in after 4 l o n g months of waiting. You think that the dress, once you find it anyway, will be fool-proof. You spend hours trying on all these pretty dresses that aren't quite right, but then, you find it. The dress. After that, it should be simple. You get measured and they find your size, you clarify your color, and viola! they order the dress and you wait. How much more simple could it get after finding it?!
Well apparently it's not always so simple.
You see, when I went to try on my dress yesterday, the first thing I saw was a big, fat, ugly tag that screamed IVORY! The problem is, I ordered Diamond White. I loved the dress and it was a bit more than I had expected on spending, but it was from the limited line and blah, blah, blah, at that time, I readjusted some other items in the wedding to get this specific dress. Well, apparently, little miss Maggie Sottero decided to move my dress from the limited collection, to their standard line. Not that I really care, although in my head it was a nice thought that there probably weren't that many other girls that were going to have my dress. Problem is, when they did this, Diamond White no longer exists. This happened from the time I paid my monster deposit, to the time they got around to cutting out my dress?! I was a little thrown yesterday and did not understand. How does this happen? Do they really not call when something like this happens?! After the flustered sales lady tried to figure it out, she told me to go ahead and go and she would get a hold of someone and figure out this problem. She called back pretty much right away and told me that when they discontinued a color, it was the actual ivory and that diamond white became ivory? I'm not buying it. So, I'm going back today so she can hold it up to the actual diamond white dress I tried on back in July, to see if there's a color difference. If it's off at all, something is changing. I don't want an ivory dress. The sales lady was very nice about it and was slightly freaking out with me and I was very nice and calm back. My mom on the other hand, I had to pull off the lady. She's all sweet and nice usually, so it was a little entertaining in my head. I guess if my nice way doesn't work, and then if necessary, playing hard ball doesn't work, I can alway have her handle them :) To add insult though, when she was showing me the catalog on how they moved the dress to their standard line, I saw a price, but it didn't register until my drive home, but now they are selling the dress for significantly less than I paid. I want my money back! And a white dress!
I go back this afternoon so she can show me how "they're the same color and they just changed the name"...yea. Hopefully that's the case, but it's doubtful in my normally optimistic head. I'll keep you posted.
7 comments:
Ohhh my! I hope all goes well for everyone's sake! <333
I'd ask about the price difference too! Especially because of the mix up! They totally should have notified you! If they can change the color, they can change the price you pay, because clearly you are not paying for "Diamond White", you are paying for "ivory" now! Good luck hun!
OH. MY. GOSH!!!! I don't even know what to say!? how could they NOT call and tell you?! At least the sales lady was polite...You DEFINITELY need to discuss the price because you did spend a pretty penny on the dress!! Hopefully she is right and the color matches and they are just CALLING it Ivory...I just don't understand how a business can be run like that -- especially a bridal one! OF COURSE you remember what you ordered and how much you paid - it's only the biggest most 'important' dress you'll EVER purchase! I'm sorry I wasn't there for support =/
You'll have to fill me in later on with how it goes tonight...
Oh my gosh! That is terrible and I would have had the same reaction..and my mom would have rung the sales woman's neck! Oh man!! I have some wedding gown horror stories too and I totally understand how disappointing it is! Because it's THE dress and THE day...everything leading up to it shouldn't be a problem!!! EEk!!
And you should definitely fight the price war too!! You go girl! I look forward to updates!!
You gettem' girl! Seriously, though, you should DEFINITELY get your money back for the price difference...even if the dress is afterall the correct color!
If you aren't confrontational, get someone who is to get your money back for the difference!
I am with Hillary! Whenever you go back and if what they have to tell you is not up to your standard (which I HOPE it is) then sick the wrath of Momma Kong on them! That is NOT right! A bridal place should bend over backwards to help you! That is a LOT of $$$$ to not get what you PAID FOR. Sometimes you have to be the you know whatie to get what you want. PLEASE keep us posted!! I am so glad I am taking notes!!!
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